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- Terms & Conditions -

Terms and Conditions

Introduction:

We welcome you to www.emiratesbiofarm.com an ecommerce website owned by emirates bio farm LLC a fully licensed trading company governed under the laws of the UAE. Kindly read the following terms and conditions highlighted below and by accepting these terms and conditions, and by using the Site, you represent that you agree to comply with these terms and conditions. We reserve the right to change and amend these terms and conditions. When you place an order with us you will be deemed to have read, understood and accepted these updated terms and conditions.

We will refer to www.emiratesbiofarm.com as the/our website in the rest of the text.

 

Ordering

Acceptance of Orders: All orders submitted through our website are confirmed by e-mail. No order should be deemed to be accepted without this confirmation. Due to our main business is selling fresh harvest all orders are fulfilled subject to availability on the day of dispatch and we shall communicate with you to either replace any missing item or in some cases remove it from your order and amend the invoice accordingly.

Please be aware that due to the perishable nature of our goods we are unable to accept cancellations within 24hrs of your delivery.

 

Method of Payments

Online payment:

You are now able to pay online for your purchases: We accept payment online using Visa and MasterCard credit/debit card in AED. 

When you opt to make an online payment for your purchases, you will only be charged for the items which will be delivered. We make every effort to guarantee the accuracy of availability on our website but should there be any missing items we will communicate with you to replace them or provide credit on your account in the balance amount. 

"If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection".

"The cardholder must retain a copy of transaction records and Merchant policies and rules".

Cash on delivery:

If you are not at home, payment must be left in a secure place for the driver to collect, or with a designated person. Payment will still be requested if you are not available to collect your order.

 

Vouchers

Online vouchers are valid only for the duration and according to the terms specified on the voucher. We reserve the right to reject or remove any voucher applied with fraudulent/abusive intentions.

 

Return policy

Refund policy: If the item you have received is damaged, defective or not as described on the website, you will receive a replacement item or full refund in the form of credit along with any shipping fees applied. Verification of the state of the items should be done at time of delivery and due to the perishable nature of our products no returns can be claimed after receiving your order. Please contact us on +971 56 5256500 or email us at info@emiratesbiofarm.com for any assistance.

 

Cancellation policy

Please be aware that due to the perishable nature of our goods we are unable to accept cancellations within 24hrs of your delivery.

 

Refund Policy

When you opt to make an online payment for your purchases, you will only be charged for the items which will be delivered. We make every effort to guarantee the accuracy of availability on our website but should there be any missing items we will communicate with you to replace them or provide credit on your account in the balance amount.

In cases requiring a full refund then your individual bank terms and conditions apply and the refund will show on your next bank statement. Please contact us on +971 56 5256500 or email us at info@emiratesbiofarm.com for any assistance.

"Refunds will be done only through the Original Mode of Payment".

 

 

  • Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE.
  • United Arab of Emirates is our country of domicile.
  • Minors under the age of 18 shall are prohibited to register as a User of this website and are not allowed to transact or use the website.